Understanding needs
We devote significant resources to the task of understanding the needs of the customer.
From first contact, we try to understand the requirements and needs of the customer, not just from a technical or project standpoint, but those more broadly linked to the service expected.
Over time we carry out customer satisfaction surveys, so as to be as in line as possible with the main critical success factors.
Over time we carry out customer satisfaction surveys, so as to be as in line as possible with the main critical success factors.
